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Meet our passionate team
of travel industry experts

Who we are and what we do

Meet the Team

Caroline Maincent

Account Manager

What I have done...
After a first degree in Corporate Communication, I took a gap year in Australia to become fluent in English and to travel. I met great people from the tourism industry and realised I wanted to work in destination marketing. I went on studying cross-cultural communication at the University of Sydney, explored South-East Asia for a few months and did internships to gain professional experience. I went back to France to do a master in tourism studies at La Sorbonne in Paris and then lived in India and designed bespoke trips to France for Indian people. I gained professional experience in the UK for one year before joining Hills Balfour.

What I do now...
I am the sales & marketing account manager of Tourism Québec. Being French, I am very excited to promote the French Canadian culture and the diversity of this amazing territory to the British audience. Many projects are going on and I meet many people, which I find very exciting and rewarding.

What I do for fun...
Passionate about discovering new cultures and places, I enjoy exploring London, a dynamic multicultural city. I also love running, riding my bicycle, catching up with my friends, going to the cinema, trying exotic and spicy food and drinking a good glass of wine. My secret to relax when I am not outside is to do cross-stitching in front of TV travel shows.

What I bring to Hills Balfour...
My experiences in different countries taught me to be very flexible and empathetic. I bring enthusiasm and I build excellent relationships with partners here in the UK, in Québec and in France. I like analyzing tourists’ behaviour and market trends to create innovative campaigns. I am also happy to help my colleagues with the French language.